Returns & Refund Policy

Return window

You may request a return within 7 days of delivery if the item is unused, in its original packaging with all accessories and documentation, and in resalable condition.

Items we cannot accept back

For hygiene and safety reasons the following cannot be returned once the seal is opened or the item has been used:

• Masks, cushions, nasal pillows and headgear
• Tubing, hose pipes and nasal cannulas
• Filters and humidifier chambers
• Any item made or configured to order

This does not affect your rights if an item arrives damaged or is faulty.

Damaged, faulty or wrong items

Tell us within 48 hours of delivery, with photographs of the item and its packaging. We will arrange a replacement or a full refund, including delivery charges, at no cost to you.

How to start a return

1. Call or WhatsApp 7003157165, or email info@meenakshihealthcare.com, quoting your order number.
2. We confirm whether the item is eligible and arrange collection or share a return address.
3. Once we receive and inspect the item, we approve the refund.

Refunds

Approved refunds are issued to the original payment method within 5–7 working days of the item passing inspection. Depending on your bank, the credit may take a few more days to appear. Cash on Delivery orders are refunded by bank transfer to an account in the name of the person who placed the order.

Cancellations

You can cancel free of charge any time before dispatch, from your order page or by calling us. Once an order has shipped, the return process above applies.

Warranty claims

Warranty claims are separate from returns and are handled with the manufacturer or their authorised service centre. Contact us and we will guide you through it.